Get Printing Jobs

Customer Service Rep - Commercial Printing


  • Printwell Acquistion Co Inc.
  • 01/15/22
  • Taylor, MI
  • 48180
  • 18 / Yearly
  • Full-Time
Printwell is hiring! We are looking to add a talented CSR to our outstanding customer service team.
The Customer Service Representative serves as the principal point of contact between our clients/sales reps and or production staff.
We are looking for experience, dedication, and a fantastic attitude. Idea person will be proactive and possess superb communication and problem-solving skills. Detail-orientation and the ability to juggle multiple tasks, while working under the pressure of deadlines, are critical to success.
Prior experience in commercial printing is required.
Essential Duties and Responsibilities

Communicates with assigned clients and sales reps by telephone, email or in person to understand customer needs and project requirements.

Receives specifications for upcoming projects and programs for order entry. Clarifies any missing or unclear information. Creates, gathers, and or develops additional information as appropriate to describe the customer requirement in a concise and comprehensive way and presents that information to the Planning Department. This effort includes the creation of mailing dummies, insertion/assembly instructions, spreadsheets for multiple version/deliveries, and requesting production planning meetings to explain complicated projects.

Communicates with the client/sales rep to resolve issues during a project, including scheduling issues/concerns.

Receives, manages, and resolves complaints concerning billing or service rendered, referring complaints to appropriate departments for investigation.

Reviews project billing and documents project changes and revisions to ensure invoice accuracy.
Qualifications include:
Minimum of 3 - 5 years' customer service experience in high volume commercial multi-color 40" sheetfed, Web, and/or digital high speed print manufacturing.
USPS experience a plus
Must have solid communication skills and be able to multi-task in a busy manufacturing environment.
Attention to detail required.
Working knowledge of computerized Print Management System; Monarch preferred.
Additional skills:
Microsoft:
o Outlook proficient
o Excel proficient


Browse other Printing Jobs in Michigan

  1. Bindery Operator - Printing

    Livonia, MI
    Description We are seeking a Bindery Operator to join our printing press team. Our ideal candidate has experience with commercial...
  2. Printing Customer Service Estimator

    Livonia, MI
    Printing customer service/estimatorDescription Saturn Printing is a commercial printer
  3. Printing Estimator

    Detroit, MI
    and communicate with others about graphic communication, including but not limited to; printing processes, paper options, and prod...
  4. Printing Press Operator 2

    Angola, IN
    Printing Press OperatorONLY EXPERIENCED PRINTING PRESS OPERATORSexperience operating a printing press or work in a label printing
  5. Printing Press Operator 2

    Angola, IN
    ONLY EXPERIENCED PRINTING PRESS OPERATORS NEED of offset and or flexographic printing procedures, materials, equipment
  6. Print Operator

    Livonia, MI
    Position Summary Exciting 2nd shift printing position available! Duties and Responsibilities * Operating print
  7. Printing Press Operator 1

    Angola, IN
    Printing Press Operator 1 Manufacturing --< PressroomThe label industry is one of the fastest growing segments of printing in the...
  8. Printing Press Operator 1

    Angola, IN
    The label industry is one of the fastest growing segments of printing in the world. The RRD Angola Labels Facility
  9. Printing Press Helper

    Angola, IN
    Printing Press Helper Manufacturing --< PressroomThe label industry is one of the fastest growing segments of printing in the worl...
  10. Print Estimator / Project Coordinator

    Clawson, MI
    seeking a Digital Printing Estimator/Projectcoordinator in small and large format digital printing * Solid working knowledge of la...