Get Printing JobsGet Printing Jobs

Customer Service Rep - Commercial Printing


  • Printwell Acquistion Co Inc.
  • 05/12/21
  • Taylor, MI
  • 48180
  • 18 / Yearly
  • Full-Time
Printwell is hiring! We are looking to add a talented CSR to our outstanding customer service team.
The Customer Service Representative serves as the principal point of contact between our clients/sales reps and or production staff.
We are looking for experience, dedication, and a fantastic attitude. Idea person will be proactive and possess superb communication and problem-solving skills. Detail-orientation and the ability to juggle multiple tasks, while working under the pressure of deadlines, are critical to success.
Prior experience in commercial printing is required.
Essential Duties and Responsibilities

Communicates with assigned clients and sales reps by telephone, email or in person to understand customer needs and project requirements.

Receives specifications for upcoming projects and programs for order entry. Clarifies any missing or unclear information. Creates, gathers, and or develops additional information as appropriate to describe the customer requirement in a concise and comprehensive way and presents that information to the Planning Department. This effort includes the creation of mailing dummies, insertion/assembly instructions, spreadsheets for multiple version/deliveries, and requesting production planning meetings to explain complicated projects.

Communicates with the client/sales rep to resolve issues during a project, including scheduling issues/concerns.

Receives, manages, and resolves complaints concerning billing or service rendered, referring complaints to appropriate departments for investigation.

Reviews project billing and documents project changes and revisions to ensure invoice accuracy.
Qualifications include:
Minimum of 3 - 5 years' customer service experience in high volume commercial multi-color 40" sheetfed, Web, and/or digital high speed print manufacturing.
USPS experience a plus
Must have solid communication skills and be able to multi-task in a busy manufacturing environment.
Attention to detail required.
Working knowledge of computerized Print Management System; Monarch preferred.
Additional skills:
Microsoft:
o Outlook proficient
o Excel proficient

Critical Need Jobs

Press Operator
Wixom, MI
Press Operator
Clinton Township, MI
Press Operator
Roseville, MI
Press Operator
Wixom, MI
Press Operator
Litchfield, MI

Browse other Printing Jobs in Michigan

  1. Large Press Operator - 3rd Shift

    Sandusky, OH
    Description: Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not lim...
  2. Press Operators - Romulus, MI

    Romulus, MI
    Are you looking for work in the Downriver area? Manpower is currently seeking full-time press operators in Romulus, MI. As a pre...
  3. Press Operator

    Wixom, MI
    We have amazing people and highly collaborative culture. We are hiring Press Operators with positive attitudes and a great work et...
  4. Press Operator

    Clinton Township, MI
    Must be experienced running kirksite tooling. Experience barbering and welding a plus. Job Requirements: * Create press plate an...
  5. Press Operator

    Roseville, MI
    Job Overview: RCO is looking for an experienced Press Operator for first and second shift to produce steel, aluminum, and exotic p...
  6. Press Operator

    Wixom, MI
    The Company: We have partnered with a global manufacturing manufacturer of precision, custom molded rubber products, and prototype...
  7. Screen Printer / Production

    Archbold, OH
    Career Staffing is looking for qualified candidates to fill positions in Screen Printing and production in the Archbold Area. This...
  8. Press Operator

    Litchfield, MI
    A well established Manufacturing Company in Litchfield, MI that provides services to the Automotive and other industries is seekin...
  9. Die Setter/Stamping Press Operator

    Cleveland, OH
    Description: Set up, operate, or tend machines to punch, crimp, notch, bend, or straighten metal or plastic material. Duties: *...
  10. Machine Operator I - Print Dept (3rd Shift)

    Howell, MI
    Come join our Medline team in Howell, MI! Medline is a great place to work and offers employee-friendly perks and benefits. To lea...