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Customer Service Rep - Commercial Printing

  • Printwell Acquistion Co Inc.
  • 01/15/22
  • Taylor, MI
  • 48180
  • 18 / Yearly
  • Full-Time
Printwell is hiring! We are looking to add a talented CSR to our outstanding customer service team.
The Customer Service Representative serves as the principal point of contact between our clients/sales reps and or production staff.
We are looking for experience, dedication, and a fantastic attitude. Idea person will be proactive and possess superb communication and problem-solving skills. Detail-orientation and the ability to juggle multiple tasks, while working under the pressure of deadlines, are critical to success.
Prior experience in commercial printing is required.
Essential Duties and Responsibilities

Communicates with assigned clients and sales reps by telephone, email or in person to understand customer needs and project requirements.

Receives specifications for upcoming projects and programs for order entry. Clarifies any missing or unclear information. Creates, gathers, and or develops additional information as appropriate to describe the customer requirement in a concise and comprehensive way and presents that information to the Planning Department. This effort includes the creation of mailing dummies, insertion/assembly instructions, spreadsheets for multiple version/deliveries, and requesting production planning meetings to explain complicated projects.

Communicates with the client/sales rep to resolve issues during a project, including scheduling issues/concerns.

Receives, manages, and resolves complaints concerning billing or service rendered, referring complaints to appropriate departments for investigation.

Reviews project billing and documents project changes and revisions to ensure invoice accuracy.
Qualifications include:
Minimum of 3 - 5 years' customer service experience in high volume commercial multi-color 40" sheetfed, Web, and/or digital high speed print manufacturing.
USPS experience a plus
Must have solid communication skills and be able to multi-task in a busy manufacturing environment.
Attention to detail required.
Working knowledge of computerized Print Management System; Monarch preferred.
Additional skills:
o Outlook proficient
o Excel proficient

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